Have you ever been part of a team that was tremendously successful, but you couldn't really articulate WHY it worked?
During the challenging times of the Covid-19 pandemic, Dr. Tooba Kazmi and Patient Services Manager Lauren Thayer at Yale New Haven Health were tasked to spearhead a novel unit designed to provide care for chronically ventilated patients. The outcome of their dedicated efforts was they achieved record results in successfully weaning patients off ventilators.
It wasn't until they attended a Connection Culture workshop that the team fully understood what had happened. In this video, they explain the "a-ha" moment they had about why the unit was so successful. Being able to pinpoint the crucial elements means the team can replicate them in the future and help even more patients achieve successful outcomes.
Need some help defining a winning formula for your team? We'd love to help. Drop us a note for more information about our workshops.